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Tillio

Services

Practical help at every stage of your POS

Whether you're choosing your first system, replacing an old one or getting more from what you already have, Tillio provides hands-on help with the parts that matter. Every engagement is scoped to your business and agreed with you upfront.

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01

POS consultation and solution selection

A plain-English conversation about how your business runs, followed by practical recommendations for a POS setup that suits it.

Who it's for
New businesses choosing a first POS, and established businesses reconsidering their current setup.
The problem it solves
There are dozens of POS products, and most comparison information is written by the providers themselves. Choosing the wrong one can mean paying for features you don't need or missing ones you do.

What's included

  • A review of your service style, product range and daily workflow
  • A shortlist of suitable POS software and hardware options
  • An outline of the costs involved, including software subscriptions, hardware and payment fees
  • Questions to ask providers before you commit

What to prepare

  • A rough idea of your budget and timeframe
  • Your menu or product range (a sample is fine)
  • Details of any systems you already use, such as accounting software or an online store
Enquire about this service
02

POS system setup and configuration

We configure your chosen POS software so it matches how you actually trade, rather than leaving you with default settings.

Who it's for
Any business adopting a new POS, or one whose current system was never set up properly.
The problem it solves
A poorly configured POS slows down service, produces confusing reports and creates end-of-day headaches.

What's included

  • Venue, register and device configuration
  • Tax, surcharge and receipt settings
  • Payment method setup within the POS
  • Staff accounts, roles and permissions
  • A walkthrough of the finished setup before you go live

What to prepare

  • Access to your POS account (or permission to create one on your behalf)
  • Your ABN and business details for receipts
  • A list of staff and the level of access each person needs
Enquire about this service
03

Hardware installation and configuration

Help choosing compatible hardware and getting terminals, printers, scanners and cash drawers working together.

Who it's for
Businesses setting up a new counter, opening a new site or replacing ageing equipment.
The problem it solves
Hardware that isn't compatible, or isn't configured correctly, is one of the most common causes of POS problems during service.

What's included

  • Advice on hardware compatible with your chosen software
  • Connecting terminals, receipt and kitchen printers, scanners and cash drawers
  • Network and connectivity checks for your POS devices
  • Testing a complete sale from order to receipt

What to prepare

  • Photos of your counter and kitchen or stockroom layout
  • Details of any existing hardware you'd like to keep
  • Information about your internet connection and Wi-Fi
Enquire about this service
04

Menu and product catalogue setup

Your menu or product range entered cleanly and consistently, so staff can find items quickly and reports make sense.

Who it's for
Businesses with a large or frequently changing menu or product range.
The problem it solves
Messy catalogues lead to slow ordering, pricing mistakes and reports that are hard to trust.

What's included

  • Categories, items and pricing
  • Modifiers and options, such as milk types or sizes
  • Product variants, SKUs and barcodes for retail
  • A consistent naming structure that works for reporting

What to prepare

  • Your current menu or product list (spreadsheet, PDF or export)
  • Pricing, including any variations
  • Supplier product codes or barcodes, where relevant
Enquire about this service
05

Inventory configuration

Stock tracking set up at the level of detail that's useful to you, from simple counts to supplier and purchase order records.

Who it's for
Retailers and hospitality venues who want better visibility of what they have on hand.
The problem it solves
Without reliable stock information, businesses over-order, run out of best sellers or can't see where stock is going.

What's included

  • Opening stock levels and stock-tracking rules
  • Low-stock alerts where the platform supports them
  • Supplier records and purchase order setup
  • Ingredient or recipe tracking for hospitality, where supported

What to prepare

  • A recent stocktake or best estimate of current stock
  • Supplier details
  • How you'd like to handle stock across multiple locations, if relevant
Enquire about this service
06

Supported payment and software integrations

Connecting your POS to the other tools you rely on, using the integrations your chosen platform supports.

Who it's for
Businesses that want to reduce double handling between their POS and other systems.
The problem it solves
Re-entering sales and stock data between systems takes time and introduces errors.

What's included

  • Payment terminal pairing with your POS, where supported
  • Accounting software connections
  • E-commerce and online ordering connections
  • Loyalty and gift card platforms
  • Checking that data flows correctly after setup

What to prepare

  • A list of the other systems you use
  • Admin access to those systems, or someone who has it
  • Your payment provider details (never share card numbers or PINs)
Enquire about this service
07

Staff onboarding and training

Practical training for owners, managers and staff so everyone is comfortable using the system before and after launch.

Who it's for
Teams moving to a new POS, and businesses onboarding new managers or staff.
The problem it solves
A good system still causes problems if staff aren't confident using it during a busy shift.

What's included

  • Everyday tasks: taking orders, payments, refunds and end-of-day
  • Manager tasks: reports, menu or product changes and staff settings
  • Simple reference notes for your team
  • A follow-up session after launch, if agreed

What to prepare

  • Who needs training, and their roles
  • Times that suit your roster
  • Any tasks that currently cause confusion
Enquire about this service
08

Data migration assistance

Help moving products, customers and other records from your old system, where both platforms allow it.

Who it's for
Businesses replacing an existing POS who don't want to start from scratch.
The problem it solves
Re-entering hundreds or thousands of products or customers by hand is slow and error-prone.

What's included

  • Reviewing what data can be exported and imported
  • Cleaning up product and customer data before import
  • Importing and checking records in the new system

What to prepare

  • Access to your current POS so data can be exported
  • Notes on any data you no longer need
  • Awareness that some data, such as historical sales, may not transfer between platforms
Enquire about this service
09

Troubleshooting and technical support

Help when something isn't working, whether that's a printer that won't print or a report that doesn't add up.

Who it's for
Businesses using a POS that Tillio set up, and businesses with an existing system that needs attention.
The problem it solves
POS issues are stressful during trade, and provider support can be hard to navigate on your own.

What's included

  • Diagnosing POS, hardware and connectivity issues
  • Working with your POS or payment provider's support team when needed
  • Clear explanations of what went wrong and how to avoid it

What to prepare

  • A description of the issue and when it started
  • Photos or screenshots of any error messages
  • The name of your POS software and hardware
Enquire about this service
10

System reviews and optimisation

A review of your existing POS setup to find what's slowing you down and what could work better.

Who it's for
Businesses that have been using the same POS for a while and suspect it could work harder for them.
The problem it solves
Over time, POS setups accumulate workarounds, duplicate items and settings nobody remembers changing.

What's included

  • A review of your configuration, menu or catalogue and reports
  • Recommendations to simplify workflows at the counter
  • Identifying features you're paying for but not using
  • A prioritised list of improvements

What to prepare

  • Access to your POS back office
  • A list of frustrations from you and your team
  • Any reports you currently rely on
Enquire about this service

Service availability, onsite visits and support arrangements are agreed individually and confirmed in writing before work begins. Features and integrations depend on the POS platform and hardware you use.

How we work

A clear, four-step process

Every project follows the same simple structure, whether it's a single café or several stores.

  1. 1

    Discover

    We learn how your business runs: your service style, products, team and the systems you already use.

  2. 2

    Recommend

    We suggest POS software, hardware and integrations that suit your needs and budget, and explain the trade-offs.

  3. 3

    Implement

    We configure the software, hardware and supported integrations, and test everything before you trade.

  4. 4

    Support

    We train your team and provide the ongoing assistance and optimisation we've agreed with you.

Tell us what you need help with

Share a few details about your business and the services you're interested in. We'll reply with next steps and, where appropriate, a tailored quote.

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