Legal
Privacy Policy
How we collect, use and protect your personal information.
Draft for review. This page is an initial draft written in plain English for an Australian business. It has not been legally reviewed and must be checked against Tillio's actual business model, data practices and applicable Australian law before launch. Items in brackets are placeholders.
Last updated: [date of publication]
This Privacy Policy explains how Tillio [registered legal entity name and ABN] ("Tillio", "we", "us") handles personal information collected through tillio.com.au. We aim to handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth), to the extent they apply to us.
Information we collect
When you submit an enquiry, we collect the information you provide, which may include:
- your name, business name, email address and phone number
- your industry, business location, number of locations and current POS system
- the services you're interested in, your timeframe and any other details you choose to share
We only ask for information reasonably needed to respond to your enquiry. Please don't send us payment card details, passwords, PINs or sensitive information through the website.
Our website may also record limited technical information, such as your IP address, browser type and pages visited, in server logs and through privacy-focused analytics that do not use cookies. We use this to keep the site secure, prevent spam and understand how the site is used in aggregate.
How we use your information
- to respond to your enquiry and discuss your requirements
- to prepare recommendations or quotes you have asked for
- to provide services you engage us for
- to protect our website from spam and misuse
- to meet our legal obligations
We won't add you to marketing lists without your consent, and we don't sell personal information.
Who we share information with
We use trusted service providers to operate the website and handle enquiries, such as website hosting, email delivery and spam protection services. These providers process information on our behalf. Some may store data outside Australia, [list providers and countries, e.g. hosting provider, email service, analytics].
If you engage us to work with a POS, payment or software provider on your behalf, we may share relevant information with that provider with your agreement. We may also disclose information where required by law.
Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access. Enquiries are transmitted over encrypted connections (HTTPS). We keep enquiry information only as long as needed for the purposes above or as required by law, [retention period].
Accessing and correcting your information
You can ask to access or correct the personal information we hold about you by contacting us using the details below. We'll respond within a reasonable time.
Complaints
If you have a concern about how we've handled your personal information, please contact us first so we can try to resolve it. If you're not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Contact us
Privacy enquiries: hello@tillio.com.au
Postal address: [postal address, if applicable]
Changes to this policy
We may update this policy from time to time. The latest version will always be published on this page.